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Contact Center & Call Centers
Call Center Elite
Call Routing
IVR
ICM
We deploy industry best, customized Contact Center solutions that will enable you to be more responsive to your customers. Intellispring offers flexible deployment options for our customer experience management applications. Choose traditional server-based applications, virtual appliances, or a combination of deployments. In addition, we offer industry best Cisco and Avaya options.
- Sophisticated call routing and comprehensive contact management
- Eases agent administration
- Routing to the most appropriate resource to meet customer needs based on real-time conditions
- Presence integration to increase caller satisfaction through improved agent performance
- Simplifies business application integration
- Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
Value
Customer Experience Management is the driving force for the Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience. Our focus is on call center performance management, agent productivity tools, skill-based call routing, multi-channel interactions, reporting, and self-service capabilities.
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For more information about Intellispring, please contact your Intellispring sales representative or call our corporate headquarters.